Acceptable Use Policy

This Acceptable Use Policy ("AUP") is part of the Terms and Conditions. It applies to every company and user of Handova, and to anyone who connects devices or systems to it. Companies are responsible for making sure their users follow it.

1. Tracking and monitoring people

You must not use Handova to:

• track a person secretly, without the notices, consent or lawful basis the law requires (see the GPS Tracking and Driver Consent Policy);
• stalk, harass, threaten or intimidate anyone, including current or former partners, family members, workers or customers;
• track a vehicle, device or person without the consent of the owner or lessee of the vehicle or device, where the law requires it;
• track anyone under 18, or anyone who does not work for or with your organisation;
• monitor workers outside their working time on their personal phones, or follow them to private places such as homes, clinics, places of worship, union meetings or political events;
• discriminate against anyone, or make decisions about people based on characteristics protected by law.

2. Illegal, harmful or false activity

You must not use Handova to:

• break any law, including laws on employment, wages, transport, road safety, privacy, consumer protection, tax, anti-money-laundering, anti-bribery, export control or sanctions;
• run, finance or hide criminal activity, smuggling, human trafficking or the transport of illegal goods;
• enter false or misleading reports, falsify cash, fuel or expense records, or impersonate anyone;
• upload content that is unlawful, defamatory, obscene, hateful or that infringes someone else's rights, or malware of any kind;
• collect sensitive information that Handova is not designed for (for example health data) or children's data;
• send spam or unsolicited messages through Handova or to businesses in the Handova network.

3. Security and fair use of the Service

You must not:

• try to access another company's data or accounts, or share logins between people;
• probe, scan or test the security of Handova, or bypass limits or access controls, unless we have agreed in writing (report security issues to legal@myhandova.com; we welcome responsible disclosure);
• overload or disrupt the Service, send fake GPS data or automated traffic designed to harm it, or scrape it;
• copy, reverse engineer, resell or build a competing product from Handova, except where the law allows;
• use Handova from a country or for a person subject to U.S. or other applicable sanctions.

4. Safety

Drivers must not use a phone in a way that is unsafe or illegal while driving or operating machinery. Start or end shifts and send reports only when safely stopped. Handova is not an emergency service; call your local emergency number in an emergency.

5. What happens if the rules are broken

• We may investigate suspected breaches, remove content, suspend features (such as location tracking), suspend users or accounts, or end the agreement, depending on how serious the breach is. Where reasonable and lawful, we will warn you first and give you a chance to fix it.
• We may report illegal activity to the authorities and cooperate with lawful requests.
• Refunds are not given for suspensions or terminations caused by a breach of this policy.

6. Reporting misuse

If you believe Handova is being used to track or harm someone, write to legal@myhandova.com. We treat these reports as urgent and confidential. If someone is in immediate danger, contact the police first.