Subscription and Payment Agreement

This Subscription and Payment Agreement is part of the Terms and Conditions between Handova LLC and the company ("Customer") that uses a Handova plan. It explains how plans, prices and payments work.

1. Plans

• Handova offers the plans shown on the Billing page and at sign-up. Each plan has a price per active driver per month and a set of features. A driver counts as active when their account is approved and not switched off.
• The free Starter plan, where offered, is free for a small number of drivers with fewer features, with no end date. We may change or stop the free plan with at least 30 days' notice; you can then choose a paid plan or export your data.
• New companies may get a free trial of 14 days. No payment is taken during the trial, and we will not charge you automatically when it ends: you choose a plan, or the account moves to a limited state.

2. Prices, regional prices and taxes

• Prices are shown in U.S. dollars unless the Billing page says otherwise. Companies in some countries get a regional price; it depends on the country registered for the company, which must be accurate. We may correct the price if the country is wrong.
• Prices do not include taxes (such as VAT, GST, sales tax or withholding tax) unless stated. The Customer pays all taxes on its purchase, except taxes on Handova's income. If the law requires the Customer to withhold tax, it will gross up the payment so we receive the full price, unless the law forbids this.
• Bank, card, mobile-money and currency-conversion charges from the Customer's own provider are paid by the Customer.

3. How payment works

• The Customer pays for a plan period in advance (the lengths offered on the Billing page; longer periods may be discounted) using a payment method offered for its country, such as card, bank transfer or mobile money, and enters the payment reference on the Billing page.
• The plan period starts when we confirm the payment. We send or make available an invoice or receipt.
• No automatic charges unless you turn them on. Unless the Customer has chosen automatic renewal with a card or payment provider, Handova never charges automatically: the plan simply ends at the end of the paid period, and the Service shows the account owner a reminder before it ends.

4. Automatic renewal (only where you choose it)

If we offer, and the Customer chooses, automatic renewal:

• Before you agree, we will clearly show the price, the billing frequency, that the plan renews until cancelled, and how to cancel; and we will ask for your express agreement to these renewal terms. We will send a confirmation including these terms and how to cancel.
• The plan renews for the same period at the then-current price, and the stored payment method is charged at the start of each period.
• We will remind you at least 7 days (and for yearly plans, 15 to 45 days) before a renewal and before any free trial or discount ends and turns into a paid plan, and at least once a year for plans that renew more often.
• You can turn off automatic renewal online at any time on the Billing page, in the same way you turned it on, with no need to call or write. Turning it off takes effect at the end of the current period.

5. Price changes

We may change prices. We will give at least 30 days' notice by email or in the Service. New prices apply from the next plan period after the notice period, never to a period already paid. If you do not agree, you may cancel before the change applies.

6. Changing plans and number of drivers

• Upgrades take effect when payment for the difference is confirmed. Downgrades take effect at the end of the current paid period.
• If the number of active drivers grows beyond what the plan covers, new drivers cannot be approved until the plan is extended.

7. Late or failed payment

If a plan period ends without payment, there is a grace period of 3 days. After it, drivers can no longer send reports and some features are paused, but the Customer's data is kept and becomes available again when the Customer pays. If an account stays unpaid and inactive for 12 months, we may close it after 30 days' notice to the account owner, giving the chance to export data first. We may report or collect undisputed overdue amounts as the law allows.

8. Disputes about charges

Tell us at support@myhandova.com within 60 days of a charge you think is wrong. We will investigate and correct any error promptly. Please contact us before starting a chargeback, so we can help faster.

9. Refunds and cancellation

See the Refund and Cancellation Policy.

10. Launch offers and referral rewards

• Launch offers. From time to time we may give new customers a plan free for a set period (for example our founding customer offer). The offer page says the plan, the number of drivers, how long it lasts and when or after how many customers it closes. When the free period ends the plan ends like any other plan: you can pay for a plan or move to the free plan. One offer per business. We may end an offer for new sign-ups at any time; this does not affect businesses that already have it.
• Referral rewards. A business that invites another business with its invite link earns the free months shown in the Service when the invited business makes its first confirmed payment. The invited business may also get free months on that first payment. Free months are added to the plan and number of drivers of the payment they are added to, have no cash value, cannot be transferred and are limited to the number per year shown in the Service.
• Fair use. Inviting your own business or a related business, creating fake or duplicate accounts, or paying or misleading people to sign up is not allowed. If we find this, we may cancel the rewards, remove free months already added and, in serious cases, suspend the accounts involved.
• Taxes on any free months, if any apply where you are, are your responsibility.