Refund and Cancellation Policy

This policy is part of the Terms and Conditions. It explains how a company can stop using Handova, what happens to its data, and when we give money back. Handova is sold to businesses; it does not limit any refund or cancellation right that the law of your country gives you and that cannot be excluded by contract.

1. Cancelling is simple

• Stop paying: Handova does not charge automatically unless you turned on automatic renewal. If you do not pay for a new period, the plan ends at the end of the paid period.
• Turn off automatic renewal (if you use it) online on the Billing page, at any time, in a few clicks. It takes effect at the end of the current period, and you keep access until then.
• Move to the free Starter plan on the Billing page, where offered.
• Close the company account by writing to support@myhandova.com from the account owner's email. We confirm closure in writing.
• Notice: you can cancel with immediate effect; the plan then runs until the end of the period already paid. We will never require more than two months' notice to end the agreement.

2. Your data when you leave

• Before or after you cancel, you can export your reports and figures from the Service (for example as CSV).
• On request, within 30 days of closure, we will give you an export of your Customer Data (reports, expenses, assets, drivers' work records and location history) in a structured, commonly used, machine-readable format, and reasonable help to move it to another provider or your own systems. We do not charge for switching or data export.
• After the 30-day period, we delete Customer Data as described in the Data Processing Agreement, except what the law requires us to keep (such as invoices).

3. When we give refunds

Plan periods are paid in advance and are generally not refundable once started, because the service for the whole period is reserved for you. We will give a full or pro-rated refund in these cases:

• Payment errors: duplicate payments, charges for the wrong amount, or charges after you validly cancelled automatic renewal.
• First paid period: if you request it within 14 days of your first ever paid period starting and have not used Handova for more than 14 days of that period, we refund that payment in full.
• Our changes: if we end the agreement for convenience, remove a feature that is material to your paid plan, or you reject a change to our terms or prices before it applies, we refund the unused part of the prepaid period.
• Serious service failure: if the Service is unavailable for more than 72 hours in a row because of our fault (not maintenance we announced, your equipment, your internet or events outside our control), we refund or credit the affected days on request.
• Where the law requires it.

Refunds are not given for unused driver seats during a period, for partial months after cancellation, or where we suspended or ended the account because of a breach of the Acceptable Use Policy or the Terms.

4. How to ask, and how long it takes

Email support@myhandova.com with your company name, payment reference and reason. We reply within 5 business days. Approved refunds are paid to the original payment method (or, if that is not possible, by bank or mobile-money transfer) within 14 days; your provider may take longer to show it. Refunds are made in the currency paid; we are not responsible for exchange-rate differences or your provider's fees.