Help centre
How can we help?
Answers to common questions about Handova for drivers, managers and owners.
Getting started
How do I register my business?
Go to Join the waitlist, choose "Register your business", pick your country and fill in your details. Currency, units and time zone are set from your country. If you drive yourself, choose "Yes, I drive too".
How do drivers join?
Share your 6-character company code (on your Company page). Drivers choose "Join your company on Handova", enter the code and their details, and you approve them on the Drivers page.
How do I add a vehicle or machine?
Open Fleet, then Add vehicle. Enter the plate or serial number, type, fuel and odometer. Add documents, service intervals and running costs on its page.
How do I install the app?
Open the Get the app page on the device and tap its card. Drivers should use the Handova phone app so tracking keeps running during shifts.
Drivers and shifts
How does a driver start a shift?
On Today, choose the vehicle, enter the odometer and fuel level, complete the safety check, confirm you are fit to drive and tap Start shift. A profile photo is needed first.
How does the end-of-shift handover work?
Tap End shift, enter the closing odometer, then the cash collected, fuel and expenses. Handova works out what should be handed over and sends the report to the manager.
Why does location stop when I leave the app?
Web browsers pause location when a page is not on screen. Install the Handova phone app and allow location "All the time" so it keeps running until you end your shift.
I forgot my password.
On the log-in page, tap "Forgot password?" and enter your email. You will get a link to choose a new one.
Money and reports
How is profit worked out?
Income from handovers minus fuel, trip expenses, repairs and the daily share of running costs (insurance, loans, wages, licences and others you add on each vehicle).
How do I approve a report?
Open Reports. Reports waiting for you are at the top. Open one and tap Approve or Send back with a note.
Can I export my data?
Yes. Reports and profit tables have a CSV download. You can also ask support for a full export.
GPS and trackers
Which plan do I need for GPS?
Standard for the live map and routes from phones, Premium for no-go areas, Ultimate for GPS trackers and speeding alerts.
How do I connect a GPS tracker?
Enter the tracker's ID or IMEI on the vehicle page, then set the tracker (or your Traccar server) to send to the GPS address shown on your Company page.
Why is a vehicle not on the map?
No shift is on and it has no tracker, the driver blocked location, or the phone has no signal. Positions saved without signal are sent when it returns.
Plans and billing
Is there a free plan?
Yes. Starter is free for up to 2 drivers with no end date. New companies also get a free trial of all features.
How do I pay?
On Billing, choose a plan, how many months and a payment method offered in your country, pay and enter the reference. Your plan starts when the payment is confirmed.
Will my plan renew automatically?
No. Plans are paid in advance and do not renew by themselves. You get a reminder before it ends.
How do refunds work?
See the Refund and Cancellation Policy. In short: payment mistakes and requests within 14 days of your first paid period.
Account and security
How do I add a manager?
Company administrators open Drivers, add the person (or open them), and set their role to "Company – manages everything".
How do I change my email or phone?
Open your profile from the menu, change it and save.
How do I close my account?
Write to support from the email on your account. We delete or return your data as described in the Privacy Policy.
Someone else may know my password.
Change it at once from your profile and tell support. We can sign you out everywhere.
General FAQs
Is there a free plan?
Yes. The Starter plan is free for up to 2 drivers with no end date, and new companies get a free trial of every feature. No card is needed to start.
Do I need to buy GPS trackers?
No. Drivers' phones share location during their shift. If you already have trackers fitted in vehicles or machines, you can connect them on the Ultimate plan.
Which countries and currencies do you support?
Handova works in 180 countries. Each company has its own currency, kilometres or miles, litres or gallons, time zone, local vehicle papers and local ways to pay.
Is it only for transport companies?
No. Any business that runs vehicles, machines or other assets and wants to know what each one earns and costs: logistics, construction, agriculture, rentals, field service and more.
How do drivers use it?
Drivers join with your company code, start a shift with a short safety check, and send cash, fuel and expenses from their phone at the end. Location is only shared while their shift is on.
Is our data safe?
Each company sees only its own data, passwords are never stored in readable form, all traffic is encrypted, and Handova staff need logged, time-limited permission to see private details. See our Privacy Policy and Data Processing Agreement.
Can I cancel any time?
Yes. Plans are paid in advance and do not renew automatically. You can move to the free plan or stop at any time and export your data.
No answers match your search. Ask our support team.