Customer support

We're here to help

Find an answer in the Help centre, or write to our team. We reply by email in English, usually within one business day.

Step-by-step answers about shifts, reports, GPS, billing and accounts.

Write from the email on your account, with your company name and what happened. Screenshots help.

New to Handova? Book a free call to set up your company with our team.

Reply times

How fast we answer

For paid plans, from our Service Level Agreement. Business hours are 8:00 to 18:00, Monday to Friday, U.S. Eastern Time.

Urgent4 hours

Nobody in your company can log in or send reports.

High1 day

An important feature such as the live map or billing does not work.

Normal2 days

Questions, small problems and help with set-up.

Free plan and trial: we answer as soon as we can, usually within two business days.

Before you write

Can't log in? Use "Forgot password?" on the . Drivers can also log in with their phone number.
Driver can't start a shift? They need an approved account, a profile photo and location turned on.
Location stops when the driver leaves Handova? Use the Handova phone app and allow location "All the time".
A feature is missing? Check that your plan includes it on the Pricing page.

Founding customers get Standard free for 3 months. Already using Handova? Log in to your account.